77 kk's Privacy Policy

1 Introduction and  Scope

This Privacy Policy ("Policy") applies to the 77 kk platform. When you use our website, create an account, make a deposit, or use any of our services, you are considered to have accepted the terms of this Policy.

The purpose of this Policy is to clearly inform you about what kind of information 77 kk collects, why it collects it, and how securely it is maintained. We believe that transparency and trust are the foundation of a healthy relationship.

Our Terms and Conditions complement this Privacy Policy, and it is recommended that both documents be read together. If any changes are made to this Policy, we will notify you through the platform.

2 What Information  We Collect

77 kk collects several categories of information, detailed below:

2.1 Registration and Identity Information

When opening an account, you provide the following information:

• Full name and date of birth (for age verification — service is for users aged 21+)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Preferred language and currency

2.2 Financial Transaction Information

During deposits and withdrawals, we keep records of transactions. These include the last digits of your bKash, Nagad, or Rocket number, the transaction amount, and the time. Full mobile banking PINs or passwords are not stored in our system.

2.3 Technical and Usage Information

The following information may be collected automatically from your device and browsing activity:

• IP address and device type
• Browser and operating system information
• Activity logs on the platform (login times, game sessions, bet history)
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

If you contact support through our live chat or email, the content of that conversation may be recorded for quality control and training purposes.

3 Purpose of  Using Information

Collected information is used only for the following legitimate purposes:

• Creating, verifying, and securing accounts
• Processing financial transactions including deposits and withdrawals
• Confirming age verification — our service is for individuals aged 21 and above only
• Preventing fraud, unethical activity, and money laundering
• Providing customer support — 24/7 live chat and email in Bengali and English
• Improving platform functionality and reviewing user experience
• Informing you about relevant promotional offers and bonuses (with your consent)
• Enforcing responsible gaming policies

We never sell your information to third parties or rent it out for marketing purposes.

4 Information Sharing and  Third Parties

77 kk may share information with trusted third parties in limited circumstances, subject to the following conditions:

4.1 Service Providers

Payment processors, identity verification companies, and cybersecurity service providers receive only the limited access they need and are required to follow the same strict privacy standards as us.

4.2 Legal Obligations

If a legitimate legal authority requests information through proper process, we are obliged to provide it in accordance with applicable law. In such cases, we will try to notify you as far as possible, unless legally prohibited from doing so.

4.3 Game Studios and Technology Partners

While playing games, session data may be transmitted to the servers of game providers such as Evolution, Pragmatic Play Live, or Spribe. This data is necessary for game operation, and our contracted partners follow their own privacy standards.

5 Data  Security Measures

77 kk uses industry-standard technical and administrative measures to protect your information:

• SSL (Secure Sockets Layer) encryption used for all data transmissions
• Passwords stored using one-way hashing — no staff member can view a password directly
• Strict access controls on financial information — only authorised staff can access it
• Regular security audits and vulnerability testing
• Automated monitoring systems to detect suspicious activity
• Data backup and disaster recovery planning

However, no method on the internet is 100% secure. Even though we take every precaution, complete security cannot be guaranteed. You are therefore asked to keep your account password confidential.

6 Cookies and  Tracking Technologies

77 kk uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, verifying security tokens, and saving form data. Disabling them will prevent the site from working properly.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and usage patterns. They make each of your visits more convenient.

6.3 Analytics Cookies

Analytics cookies help us understand which parts of our platform are used most and where improvements are needed. This data is processed in aggregate and anonymised form.

You can manage cookies by changing your browser settings. However, disabling essential cookies may cause problems using certain services.

7 Data  Retention Period

77 kk does not retain information longer than necessary. The retention period depends on the type of information and legal requirements:

• Active account information — retained for as long as the account remains open
• Financial transaction records — for a set period as required by legal obligations
• Customer support conversations — for a reasonable period after the issue is resolved
• After account closure — some information may be kept for a limited period for fraud prevention and legal reasons

After the defined period, information is securely deleted or anonymised.

8 Your  Rights

As a user of the 77 kk platform, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. We are required to provide that information within a reasonable time.

8.2 Right to Correct Information

If any of your information is incorrect or out of date, you may request that it be corrected. General information can be updated directly from account settings.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Opting Out of Promotional Communications

At any time, inform our support team if you wish to stop receiving bonus or promotional emails and messages. However, necessary messages related to transactions and security will continue to be sent.

To exercise these rights, contact our customer support team via live chat or email.

9 Protection of  Minors

77 kk's services are strictly for individuals aged 21 and above. We do not knowingly collect information from any minor. A strict age verification process is followed at the time of registration.

If we become aware that a minor's information has been collected by mistake, that account will be immediately closed and the relevant information deleted. Read our Responsible Gaming Policy for more details.

10 International Data  Transfers

As 77 kk uses global technology infrastructure, your information may be stored or processed on servers located outside Bangladesh. Wherever data is transferred, we ensure that equivalent protection measures apply.

All our third-party partners are contractually required to maintain the same level of data protection. Encryption is always used during data transfers.

11 Policy  Changes

77 kk reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a message to your registered email address
• By requesting your consent at login

Continuing to use the platform after a revised policy is published will be taken as your acceptance of those changes. To learn more about us, visit our About Us page.

12 Contact and  Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, contact our customer support team directly. We provide support in Bengali and English 24 hours a day, seven days a week.

Submit any data protection requests through our dedicated support channel. We will review your request as promptly as possible.

For more detailed questions about your rights and our obligations, you can also visit our FAQ section, where answers to many common questions are available.